Refund policy

Return Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible products within 10 days of receipt for a refund or exchange, subject to the terms below.

Eligibility

  • Returns must be initiated within 10 calendar days from the date you receive your order.
  • Items must be in their original, unused condition with all original tags, packaging, and accessories intact.
  • The product must not show signs of wear, use, or damage caused by the customer.
  • Proof of purchase (order confirmation or receipt) is required.

How to Return an Item

  1. Contact our customer service team at [insert email/phone] or through our website’s contact form to request a return authorization. Please include your order number and the reason for the return.
  2. Once approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the item back to us using a trackable shipping method. We recommend using the original packaging to ensure safe transit.
  4. Customers are responsible for return shipping costs unless the item is defective or we made an error in the order.

Refunds

  • Once we receive and inspect the returned item, we will process your refund to the original payment method.
  • Refunds typically appear on your statement within 5–10 business days, depending on your payment provider.
  • We offer full refunds on the product price (excluding original shipping fees) for eligible returns.
  • If you paid for expedited shipping, those costs are non-refundable.
  • Exchanges are subject to product availability.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized, custom-made, or engraved products
  • Opened or used consumables, hygiene items, or perishable goods
  • Gift cards, digital downloads, or software
  • Items marked as “Final Sale” or “Non-Returnable”
  • Products damaged due to misuse or improper care

Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us immediately (within 48 hours of delivery) with photos and details. We will cover return shipping and provide a full refund, replacement, or exchange at no extra cost.

Changes to This Policy

We reserve the right to update this Return Policy at any time. The version in effect at the time of your purchase will apply to that order.

If you have any questions about our return policy, please contact us at [insert email] or [insert phone number].

We appreciate your business and hope to serve you again soon!